Privacy Policy
Effective Date: 30/06/2024
Compassionate Living (“we,” “us,” “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles, and NDIS Practice Standards.
1. What We Collect
We collect personal information including:
Name, address, phone, email
Date of birth, NDIS number
Health details, service needs, emergency contacts
Records of services, communications, and billing
We collect this directly from you, your representatives, or referring professionals.
2. Why We Collect It
We use your information to:
Provide and coordinate NDIS supports
Communicate with you, your family, or your representative
Manage billing, reporting, and legal compliance
Improve and monitor our services
Send updates or important notices
3. How We Protect It
Secure electronic and physical storage
Restricted access to authorized staff only
Regular reviews of data protection practices
4. Sharing of Information
We only share your information:
With Compassionate Living staff, allied providers, and contractors
With government agencies, including the NDIS, where required
When required by law (e.g., subpoenas, court orders)
We do not sell or rent personal information to third parties.
5. Website and Cookies
When you visit our website, we may collect:
Your IP address, browser type, and pages visited
Information via cookies or similar technologies
We use this data to improve website performance and user experience.
6. Data Retention and Deletion
We retain personal information only as long as needed for service delivery, legal, or reporting purposes.
You may request access, correction, or deletion of your data, subject to legal requirements.
7. Your Rights
You have the right to:
Access or correct your information
Withdraw consent where applicable
Make a privacy complaint
8. Complaints and Contacts
If you have questions or concerns:
Compassionate Living
Shop 2/194 Prospect Rd, Prospect SA 5082
info@compassionatelivingsa.com
0430 923 016
If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Terms of Use
Effective Date: 30/06/2024
By using this website, you agree to the following terms.
1. Use of the Website
This website provides general information about Compassionate Living’s services and is not a substitute for professional advice.
2. Intellectual Property
All text, images, logos, and content are owned by Compassionate Living. Do not copy, reproduce, or distribute without written permission.
3. Service Information
We aim to keep service details up to date but make no guarantees. Service offerings may change without notice.
4. External Links
We may link to third-party websites for convenience. We are not responsible for the content or privacy practices of these sites.
5. Limitation of Liability
We are not liable for any loss or damage arising from the use or inability to use this website.
6. Changes to These Terms
We may update these terms at any time. Please check this page regularly for updates.